Skip to main content
Help centre
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Support at retirement
The teams, tools and services that can help you prepare for retirement
What things should I consider before deciding to leave the scheme?
If you’re thinking of leaving Smart Pension, here are six things you need to be aware of and consider before making your decision.
What is a Letter of Authority?
What you need to know about a Letter of Authority and how it allows advisers to act on your behalf.
What assumptions are used for my pension statement?
Discover which assumptions are used for your Smart Pension statement.
What do I do if my annual statement contains incorrect details?
If you’ve received your annual statement but have noticed incorrect information, here’s what to do.
Transfer guide: One home for your pensions
Bringing your pensions together can make it easier to manage your pension savings.
How to sign up for Smart Rewards
Why was I automatically enrolled into a workplace pension?
Discover why you were automatically enrolled into a workplace pension and what to consider if you're thinking about opting out of the scheme.
Why is your retirement age important?
Understand how your retirement age affects your pension and how to plan your retirement income with confidence and choice.
Where can I see contributions to my pension?
You can easily view pension contributions in your Smart Pension account. Here’s where to go.
What is the pension calculator and how do I use it?
Frequently asked questions about the pension calculator
What is an expression of wish?
What you need to know about an expression of wish and how it impacts what happens to your Smart Pension savings if you die before retirement.
What is an additional voluntary contribution?
This page explains what additional voluntary contributions (AVCs) are and what you can do if you have an AVC benefit.
What is a P45 and how do I get one?
You generally receive a P45 when you leave a job, but here’s everything you need to know about the information on it and how to get one.
What happens to my Smart Pension savings if I leave my job?
Your pension savings are yours. If you’re leaving your job, your Smart Pension account can still be accessed but contributions will stop. Here’s what you need to know.
What growth rate assumptions were applied to my savings in 2026?
Find out more about the growth rate assumptions used for your 2026 annual pension statement.
What do the Smart Pension retirement options mean?
A breakdown of complicated and unfamiliar terms about retirement and the options available to you.
What do I need to know about my annual pension statement?
Not sure how to view your pension statement or what it shows? Discover the answers to frequently asked questions about annual pension statements.
What do I need to know about adding money or making regular pension contributions?
The most common questions asked about making one-off or regular pension contributions
What do I do if I’ve forgotten my username or password?
Need to sign in to your Smart Pension account but forgotten your username/email address or your password? Here are the steps to follow.
What do I do if I haven’t received my sign in details?
Discover how to access your Smart Pension account if you haven’t received your sign in details.
What changes are being made to the normal minimum pension age?
The age you can start accessing your pension savings is changing from 55 to 57 on 6 April 2028, and here’s how it could affect you.
What are my retirement options?
Help with understanding your choices for retirement.
What are means-tested benefits?
Learn all about means-tested benefits, key considerations regarding accessing your pension early and how taking money from your pension could affect them.
Under what circumstances can I take my pension savings early?
There are a few circumstances in which you can access your pension savings before age 55
Risk warnings
Highlighting the risks that come with saving for your future and providing you with the right information and support when you need it
Protecting the money you have invested
Security of assets
Pension investments are more volatile than usual
An update about your pension investments and current market conditions
Managing my details
Change your personal information and your password
I don't have an email address
What to do if you don't have an email address
I can't remember my employer account name
You need your employer account name to sign in to your Smart Pension account. Here's where you can find it
How to complete your retirement application form
Learn how to complete your retirement application form, what information you'll need to provide, and the steps required before we can process your retirement claim.
How pensions work and why they matter
Learn how workplace pensions work, why they matter, and how they can help you build income for retirement. This guide explains how pensions grow over time, the different ways you can access your savings, and the tools available to help you plan ahead.
How much money will I need when I retire?
Find out how much you may need for retirement. Use our retirement calculator to understand retirement living costs and how to boost your pension savings.
How do member letters and communications work?
Discover how to access important letters and communications about your pension or account.
How do I transfer my pension from another provider to Smart Pension?
Bringing pension pots together can make it easier for you to track your retirement goals and manage your pension savings. And you can do it with ease in your Smart Pension account.
How do I sign in to Smart Rewards?
Find out how to access and make the most of Smart Rewards, a benefit provided to members of Smart Pension.
How do I sign in to my member account?
Whether you're signing in for the first time or need help accessing your Smart Pension account, follow the steps below to sign in to your member account.
How do I rejoin or opt in to a Smart Pension scheme?
Discover the steps involved to rejoining or opting in to the Smart Pension scheme.
How do I pay my Smart Rewards savings into my Smart Pension account?
Pay your Smart Rewards savings into your Smart Pension account
How do I make a complaint?
How to complain if you’re unhappy with the service you’ve received
How do I find my old pensions?
It’s quick and easy to find out whether you have any lost pension treasure using our pension finder tool.
How do I change how much I pay into my pension?
Want to increase or decrease the amount you contribute into your pension? Here’s how you can adjust how much you’re putting in and how you can make a one-off payment.
How do I add or change my beneficiaries?
How to add, edit or remove beneficiaries
How do I access Pension Wise guidance?
Find out what Pension Wise guidance is, how it can help you before you take money from your pension savings, and how to book a free Pension Wise appointment.
How can I leave the pension scheme I was automatically enrolled in?
Auto-enrolment rules encourage you to save for retirement but if you want to leave Smart Pension, here’s how to do so.
How can I contact Smart Pension?
Got questions about your Smart Pension account? Here are the different ways you can contact us.
How are my contributions refunded when I opt out of the scheme?
Uncover how refunds work when you opt out of the scheme.
Completing identity and verification
How to complete identity and verification through your Smart Pension account
Combining your pensions before retirement
Make preparing for retirement easier by combining your pensions into one
Bereavement process
Learn what happens to a Smart Pension pension pot when a member dies before accessing their retirement savings.
Add money at any time by making a one-off pension contribution
Boost your pension savings without committing to regular payments.
Accessing your savings at retirement
Learn how to access your Smart Pension savings at retirement. Understand your options, how to start the process, and where to access help and guidance.

No results found.

‍

Try a different search term or browse the help topics below.

Member
help centre
Help and support
·
Read time:
XX

Chapters:

Chapters
How can I contact Smart Pension?
Got questions about your Smart Pension account? Here are the different ways you can contact us.

Your Smart Pension account

The quickest and most secure way to make changes to your pension is by using the Smart Pension app or your online account.

You can use the Smart Pension app or online account to:

  1. View your pension balance and investment performance
  2. Transfer in a pension from a previous employer or provider
  3. Change your contributions, retirement age or investment funds, or pay in extra money
  4. Update your personal details, such as your email address or chosen beneficiary
  5. Access your savings through one or a combination of our retirement options

Join 250,000+ Smart Pension members who manage their pension on the Smart Pension app today.

Download the app today. 

Chat with our digital assistant  

Our digital assistant provides instant support around the clock. If you have any queries or need support with a specific task or action, just select the chat icon on the bottom right hand side of your screen. If you require further support, our digital assistant will put you in touch with a live agent.

Contact form

If you still can’t find what you’re looking for, or need further help, you can use our contact form to get in touch with us. 

Whether you need to tell us about a life event, request a Pension Information report, or combine your pension savings, simply submit a query and our team will be in touch if we need any further information from you. 

You may need your policy number, which you can find in communications from us or by signing in to your Smart Pension account and clicking the person icon in the top-right corner of the screen. You can access support for signing into your Smart Pension account here.

Want to discover the different ways you can take your pension? Read to find out.

Smart Pension can only provide guidance and is not regulated to give financial advice. If you require professional advice, you can find support on the MoneyHelper website.

Last updated:
November 5, 2026

Related articles

How do I make a complaint?

Thank you for your feedback!
Oops! Something went wrong while submitting the form.